Aumtech Inc
Interactive Voice Recognition (IVR) Solutions
Aumtech has been a leading provider of IVR solutions to the telecommunication industry since 1988 and has recently been working with airlines to design and implement voice solutions to help reduce costs, improve productivity and enhance the customer experience.
These solutions, some already implemented for JetBlue Airways, Hawaiian Airlines, Aer Lingus, iAir and Aloha Airlines, deliver benefits in the areas of Flight Status Information, Automated Rebooking and Notification, Wait List Confirmation and others.
Aumtech has recently signed an Agreement with SITA formalizing access of its VoiceTracer solution to SITA's WorldTracer. VoiceTracer delivers automated responses to passenger enquiries about the status of their lost baggage without human intervention reducing unit costs in the lost baggage department and call centers through improved productivity.
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