Airline business models are changing, often driven by uncontrollable external factors. To support the evolution of business processes and changing business models, Consult WA has associated with leading service providers to deliver IT solutions that help airlines and airports reduce unit costs, improve productivity and at the same time, enhance the passenger experience.

Solutions such as VoiceTracer™, one of a suite of airline interactive voice response (IVR) solutions from Aumtech Inc, that is linked to SITA's WorldTracer™, automates passenger requests for status information about lost baggage, helps reduce unit costs and improves customer service. BagAssist from SkyAssist, also linked to SITA's WorldTracer automates lost / mishandled baggage processes and PaxClaims, from SkyAssist supports passenger complaint departments in the service recovery process.

Tiralis Global, another Consult WA partner offers outsourced financial services to airlines including passenger revenue accounting, cargo revenue accounting and station accounting. Tiralis Global has recently reached agreement with SITA for the use of its world leading, passenger revenue accounting software, SITA PRA for outsourced bureau services, BPO.

Through its global network of Associates, Consult WA delivers airline Information Technology, Management and Business Consulting Services across business domains of the Airline Industry. Consult WA is structured to provide these services cost effectively and deliver real value.

April 2004 - Lost Baggage Management Solution to be launched in the Americas by Consult WA and SkyAssist ......