Aumtech Inc. and SITA have signed an Agreement, negotiated by Consult WA International, Aumtech's airline consulting partner for real time access to SITA's WorldTracer database by VoiceTracer™ an interactive voice response (IVR) application developed by Aumtech.

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Aer Lingus deploys Aumtech's VoiceTracer™ to enhance lost baggage customer service and improve productivity

Aer Lingus has deployed Aumtech's VoiceTracer solution to improve productivity in its Call Centers and Lost Baggage Department. Aer Lingus is Aumtech's second customer for VoiceTracer, after Hawaiian Airlines, which went live in March.

VoiceTracer, marketed by Consult WA International, (www.consultwa.com), Aumtech's airline consulting partner, works with SITA's WorldTracer baggage management solution to provide automated responses to passenger inquiries about the status of their lost baggage.

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Tiralis Global, (www.tiralisglobal.com) a provider of specialist revenue and station accounting solutions to the airline industry, has launched its new Airline Airmail Revenue Accounting (MRA) solution that supports airlines in modernising their airmail administrative function to improve productivity and drive down unit costs.

In addition to providing specialist revenue and station accounting solutions to the airline industry, Tiralis Global offers e-benchmarking services to airlines wishing to evaluate where they are positioned in terms of their revenue accounting processing cost versus industry norms. Based in the United Kingdom, Tiralis Global is represented in the Americas by Consult WA International (www.consultwa.com)

Effective January 1st 2004, Sky Assist and Consult WA International have entered a 3 year Distribution Agreement for Sky Assist’s leading edge Baggage Management Solution, BagAssist.

BagAssist, a web-based solution running on top of SITA’s WorldTracer Management, will be marketed in the Americas by Consult WA International to ground handlers and airlines that manage their own baggage handling.

Hawaiian Airlines selects VoiceTracer from Aumtech to enhance customer service and improve productivity in baggage handling

Keeping passengers abreast of progress in the recovery of their mishandled baggage is key to customer satisfaction and service recovery. Aumtech has created a fully automated telephone interface, called VoiceTracer to facilitate the processing of customer inquiries for baggage status. Details of the solution can be found at www.voicetracer.com. Aumtech is pleased to announce that Hawaiian Airlines is the launch customer for the VoiceTracer solution.

Using VoiceTracer and WorldTracer, Hawaiian Airlines is confident that they will not only deliver a quicker and improved response for their customers but also that they will improve productivity in the baggage department. As Blaine J. Miyasato, Vice President of Customer Services at Hawaiian Airlines explains, “Using VoiceTracer gives our passengers more control over their travel experience, and frees up our baggage staff to get on with the critical work of uniting bags with passengers.”