SkyAssist

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=3 height=100 BGCOLOR="#EEEEEE" TEXT="#080000"> <bR> <bR> <div> <B>SkyAssist</B></div> <div> <B>Lost / Mishandled baggage process automation and Customer Affairs solutions</B></div> </td> </tr><tr> <td valign="top" width=137 BGCOLOR="#EEEEEE" TEXT="#080000"> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="102" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=CENTER HEIGHT= 13 WIDTH="96"><div> <A HREF="news.htm" TARGET="_top" TITLE="Latest News"><U><B><U>Latest News</U></B></U></A></div> </tD> </tR> </TABLE></div> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="102" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" ALIGN="LEFT" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=CENTER HEIGHT= 306 WIDTH="96"><div> <A HREF="news.htm" TARGET="_top" TITLE="Latest News"><U><B>SITA WorldTracer</B></U></A></div> <div> <A HREF="news.htm" TARGET="_top" TITLE="Latest News"><U><B> & </B></U></A></div> <div> <A HREF="news.htm" TARGET="_top" TITLE="Latest News"><U><B>Aumtech VoiceTracer</B></U></A></div> <bR> <bR> <div> <A HREF="contact.htm" TARGET="_top" TITLE="Contact"><U><B><U>Contact Information</U></B></U></A></div> <bR> <div>   <script language="javascript" src="http://stats.addme.com/tracker.asp?acct=Cossultwa&s=205"></script>   </div> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="92" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="86"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="86" HSPACE="0" VSPACE="0"></tD> </tR> </TABLE></div> <bR> </tD> </tR> </TABLE></div> <bR> </td> <td valign="top" height=380 BGCOLOR="#FFFFFF" TEXT="#080000"> <bR> <bR> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="203" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 92 WIDTH="197"><div> <IMG SRC="0297b4c0.png" border=0 width="123" height="76" ALIGN="LEFT" HSPACE="0" VSPACE="0"></div> </tD> </tR> </TABLE></div> <bR> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="721" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" ALIGN="LEFT" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 20 WIDTH="352"><div> <B>BagAssist</B></div> </tD> <tD VALIGN=TOP WIDTH="9"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="20" ALIGN="bottom" WIDTH="9" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="344"><div> <B>PaxClaims</B></div> </tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 33 ><NOBR><div> <B>Lost / Mishandled Baggage Automation</B></div> </NOBR></tD> <tD VALIGN=CENTER WIDTH="9"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="33" ALIGN="bottom" WIDTH="9" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=CENTER WIDTH="344"><div> <B>Customer affairs / complaints management automation </B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 276 WIDTH="352"><div> <FONT SIZE="2" COLOR="#990000" FACE="Arial" ><B>BagAssist</B><B>,</B></FONT> the Lost Baggage Management Solution from<B> </B>SkyAssist is web-based, running on top of SITA's WorldTracer Management System, and fully automates the declaration, tracking, recovery, rush and final delivery processes for lost or damaged baggage.</div> <bR> <div> Lost or damaged baggage is a nightmare for passengers, airlines and ground handlers. When it occurs there are no winners. There are costs for airlines and ground handlers and passengers suffer service disruption.</div> <bR> <div> The aims of <FONT SIZE="2" COLOR="#990000" FACE="Arial" ><B>BagAssist</B></FONT> are twofold, firstly to enhance passenger service recovery by managing the processes efficiently and secondly, to deliver productivity improvements at the airline, airport or groundhandler in order to reduce costs.</div> </tD> <tD VALIGN=TOP WIDTH="9"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="276" ALIGN="bottom" WIDTH="9" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="344"><div> <B>PaxClaims</B><FONT SIZE="2" COLOR="#000000" FACE="Arial" > is a “State of the Art” web-application that optimises the agent and customer affairs department productivity, as well enhancing  service to the passenger: -</FONT></div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Passenger Claims: registration and management</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Integrated with user reference data like flight information and  SITA WorldTracer data</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Manages web site, money conversion, mileages for automatic baggage proration etc.</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Topic linked pre-defined answer paragraphs leading to customer oriented letters;</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Centralisation of all claims;</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c800000000.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Accurate and timely management of the claims and identification of duplicates. </div> <div> Smart and user-friendly Graphical User Interface running into an Internet browser and connected to the centralised database. </div> <bR> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 290 WIDTH="352"><div> <B>BagAssist</B><FONT SIZE="2" COLOR="#000000" FACE="Arial" > is already implemented at</FONT></div> <bR> <div> <B>Swissport </B>- Zurich, Geneva and Basle Airports</div> <div> <B>BGS</B> - Brussels Airport</div> <div> <B>Jet Aviation</B> - Zurich and Geneva Airports</div> <bR> <div> <IMG SRC="028eb380.png" border=0 width="235" height="56" ALIGN="BOTTOM" HSPACE="0" VSPACE="0">             <IMG SRC="024dd1c0.png" border=0 width="221" height="28" ALIGN="BOTTOM" HSPACE="0" VSPACE="0">                         <IMG SRC="02692430.png" border=0 width="146" height="67" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <bR> </tD> <tD VALIGN=TOP WIDTH="9"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="290" ALIGN="bottom" WIDTH="9" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="344"><div> <FONT SIZE="2" COLOR="#990000" FACE="Arial" ><B>PaxClaims</B></FONT> is already implemented in <FONT SIZE="2" COLOR="#111111" FACE="Arial" >Web or Client Server Interface at  </FONT></div> <div> <I><B> </B></I><FONT SIZE="3" COLOR="#008080" FACE="Arial" ><I><B><IMG SRC="06bc0230.gif" border=0 width="192" height="35" ALIGN="BOTTOM" HSPACE="110" VSPACE="0"></B></I></FONT></div> <bR> <bR> <div> <B>Lan Chile</B></div> <div> <B>GulfAir</B></div> <div> <B>& </B></div> <div> <B>South African Airways</B></div> <bR> </tD> </tR> <tR> <tD VALIGN=CENTER HEIGHT= 14 ><NOBR><div> <B>For more information</B><FONT SIZE="1" COLOR="#000000" FACE="Arial" > - </FONT><FONT SIZE="1" COLOR="#990000" FACE="Arial" ><A HREF="mailto:skyassist@consultwa.com" TARGET="_top" TITLE="mailto:skyassist@consultwa.com"><U>skyassist@consultwa.com</U></A></FONT></div> </NOBR></tD> <tD VALIGN=CENTER WIDTH="9"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="14" ALIGN="bottom" WIDTH="9" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=CENTER><NOBR><div> <B>For more information</B><FONT SIZE="1" COLOR="#000000" FACE="Arial" > - </FONT><FONT SIZE="1" COLOR="#990000" FACE="Arial" ><A HREF="mailto:skyassist@consultwa.com" TARGET="_top" TITLE="mailto:skyassist@consultwa.com"><U>skyassist@consultwa.com</U></A></FONT></div> </NOBR></tD> </tR> </TABLE></div> <div>  </div> <bR> </td> <td valign="top" width=128 BGCOLOR="#EEEEEE" TEXT="#080000"> <bR> <bR> <bR> <bR> <bR> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="11" WIDTH="97" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 14 WIDTH="71"><div> <A HREF="index.htm" TARGET="_top" TITLE="Consult WA International "><U><B>Home</B></U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 14 WIDTH="71"><div> <A HREF="partners.htm" TARGET="_top" TITLE="Partners"><U><B>Partners</B></U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 14 WIDTH="71"><div> <A HREF="solutions.htm" TARGET="_top" TITLE="Solutions"><U><B>Solutions</B></U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 14 ><NOBR><div> <A HREF="news.htm" TARGET="_top" TITLE="Latest News"><U><B>Latest News</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 14 ><NOBR><div> <A HREF="experience.htm" TARGET="_top" TITLE="Experience"><U><B>Experience</B></U></A></div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 14 WIDTH="71"><div> <A HREF="terms.htm" TARGET="_top" TITLE="Terms"><U><B>Terms</B></U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 14 WIDTH="71"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="14" ALIGN="bottom" WIDTH="71" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 14 ><NOBR><div> <A HREF="voicetracer.htm" TARGET="_top" TITLE="VoiceTracer"><U><B>VoiceTracer</B></U></A></div> </NOBR></tD> </tR> </TABLE></div> <bR> </td> </tr></table></body>