VoiceTracer
VoiceTracer has been developed by Aumtech to support the lost / mishandled baggage process by using an interactive voice responses (IVR) solution to allow passengers to obtain real time status information about their lost / mishandled baggage.
Interfacing with SITA's WolrdTracer in real time, VoiceTracer supports unit cost reductions by improving productivity in lost baggage department and call centers.
SITA and Aumtech recently formalized access for VoiceTracer and the press release below has been circulated to the air transport industry press.
Deployment of VoiceTracer is simple, quick and inexpensive to deploy as a managed service and more details may be obtained from the document below.
To hear for yourself how effective VoiceTracer can be, all you need to do is open the demonstration instructions document below and make a phone call!!
Press Release
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Demo Instructions
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Deployment Options
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